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The UK has now moved to the containment phase to the delay phase on managing COVID 19 pandemic. If you think you have been exposed to Coronavirus please contact NHS111. DO NOT ATTEND New Road Surgery unless instructed to do so by a doctor or nurse at the Surgery. Thank you.


Text messages:

There may be occasions where it would be mutually convenient for us to contact you by text message. Please contact us to let us know if you would prefer this method of communication, and ensure we have your correct mobile number.

Travelling to Europe in 2020?

There have been a significant outbreak of MEASLES number of European Countries. All travellers who have not previously had 2 doses of a measles containing vaccine (e.g. the MMR) should consider being vaccinated before travel. For further information see Measles: ( If in doubt submit a Travel Form and arrange a telephone consultation in our Travel Clinic.

Don't forget to leave enough time to order your repeat prescriptions before your holidays and MOST IMPORTANTLY, take your medications on holiday with you!





Out of Hours

If you need a doctor out of normal working hours, ring 111.

Cancelling your Appointment

To find out how to cancel your appointment

Click Here

Having problems logging in to Patient Access?

Forgotten your password?

If so, please contact the surgery for assistance.


Lost Property

If you believe you have left something behind, please ask at reception.






Whilst we make every effort to provide you with the highest standard of care, we appreciate that you may feel less than satisfied at times. New Road Surgery has a standard complaints procedure, a copy of which may be requested at reception.

If you have a complaint, in the first instance please discuss it with a member of staff, or if you prefer, the practice manager. You may be asked to put any complaint in writing, which we will investigate and respond to.

If you remain dissatisfied you are entitled to contact the NHS England, Arden, Hereford & Worcestershire, West Wing, Wildwood, Wildwood Drive, Worcs, WR5 2LG,  tel:  01905 760079/89, within 28 days of the complaint for an independent review

Comments & Suggestions

 Our aim is to provide you with the highest possible standard of care. If you have any problems, please consult a receptionist or the practice manager. We welcome any comments about our practice and its services. A suggestion box is located in the foyer on our notice board.  

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website