mask pic

If you are asked to attend the surgery for a face to face appointment you will be required to wear a face covering - exceptions do apply. see here.

Please click here for Government advice regarding suitable face coverings.



The UK has now moved to the containment phase to the delay phase on managing COVID 19 pandemic. If you think you have been exposed to Coronavirus please contact NHS111. DO NOT ATTEND New Road Surgery unless instructed to do so by a doctor or nurse at the Surgery. Thank you.


Text messages:

There may be occasions where it would be mutually convenient for us to contact you by text message. Please contact us to let us know if you would prefer this method of communication, and ensure we have your correct mobile number.


Urgent Prescription Requests


We will be changing the way we process on the day/urgent prescription requests from 31st August 2020.


We are often asked to raise these urgently, often at very short notice, due to patients failing to order in advance. This impacts greatly on our workload because each repeat prescription request has to be checked personally by us to ensure it is safe to issue. If you ask us to do a repeat prescription on the same day it means that it has to be handled separately from the normal requests, and this means we have to take time out of our schedule to check it. Doing it this way increases the chances of a mistake being made and also can also lead to appointments times running late. Asking us to do a prescription on the same day is, in effect, jumping the queue. You may think ‘but it’s just one prescription’, but we have over 13,000 patients and can have many requests per day.


At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.


From the 31st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.


Many medications can safely be missed for a few days if you do run out.

There are, of course, a few medications that must not be missed (such as Insulin and anti-epileptic drugs), and if you run out of one of these, then please explain this to our staff when you ring. We will issue such prescriptions as a one-off on the day in the first instance, but you will be asked to ensure you do not run out again and will be directed to this message on our website.


Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.


Thank you for your understanding.


The Doctors

Travelling to Europe in 2020?

There have been a significant outbreak of MEASLES number of European Countries. All travellers who have not previously had 2 doses of a measles containing vaccine (e.g. the MMR) should consider being vaccinated before travel. For further information see Measles: ( If in doubt submit a Travel Form and arrange a telephone consultation in our Travel Clinic.

Don't forget to leave enough time to order your repeat prescriptions before your holidays and MOST IMPORTANTLY, take your medications on holiday with you!





Out of Hours

If you need a doctor out of normal working hours, ring 111.

Cancelling your Appointment

To find out how to cancel your appointment

Click Here

Having problems logging in to Patient Access?

Forgotten your password?

If so, please contact the surgery for assistance.


Lost Property

If you believe you have left something behind, please ask at reception.





If you have any questions about our clinics you can telephone Pam Newey, Clinic Support, on 01527 571310.

antenatalBABY CLINIC 
The clinic is held every Thursday 9.00am - 12.30pm. Child heath surveillance services are run in accordance with Health Authority guidelines and your child will be sent for to attend for their regular recommended immunisations. 

This is provided by the doctors. After being seen by the doctor, patients should contact the Alexandra Hospital for a midwife appointment on 01527 488141.

Advice on all forms of contraception for all ages is available from doctors and nurses, including the insertion of coils and implants, fitting of caps and the prescription of the “morning-after pill”. A family planning clinic is held on Mondays 2.00 - 5.30pm by appointment.

DIABETIC CLINIC (Dr K Hollier & Sr Gill Jones)
Regular weekly clinics are held. All diabetic patients will be called around the month of their birth at least on an annual basis for review. This review will include the taking or blood samples, blood pressure and foot examination.

ASTHMA CLINIC (Sr Linda Clarke & Sr Nichola Mushen)
Regular weekly clinics are held. All patients with asthma will be called around the month of their birth. This review will include assessing asthma control and review of inhalers and asthma medication. If you have an acute asthma attack it is important for you to be reviewed soon after. Patients will need to telephone the surgery for an appointment.


Regular clinics are held.  All patients with COPD will be invited to attend at least once a year, usually around the month of their birth. This review will assess how well the lungs function and review inhalers or medication. 

Clinics are held every Monday, Wednesday and Fridays to monitor patients taking anti-coagulant drugs. For housebound patients we are able to visit usually on Tuesdays

chdCARDIOVASCULAR (Heart) CLINIC (Sr Sarah Follis)
Regular weekly clinics are held. All patients with any cardiovascular conditions will be invited to attend at least annually, usually around the month of your birth. Newly diagnosed patients or those following surgery will be contacted by the lead nurse.

Blood pressure can be monitored using the self-help test area in the waiting room.  Please hand blood pressure results to reception to be entered into your records.

This is held weekly. Patients aged 25 - 65 yrs of age will automatically be called for their smear test every three to five years. If you are overdue a test you can contact the surgery to arrange an appointment. Please do not have a smear test within 12 weeks of having a baby.

A regular weekly clinic is held for patients who are planning an overseas holiday and need advice and/or vaccinations for the destination of choice.  You can download a travel health questionnaire using the link below. Telephone consultations with the travel nurse will be arranged when you submit the form. A face to face appointment will be booked after your telephone consultation if any vaccinations are required.
Please telephone the surgery to make an appointment. 

Travel Health Form Feb 2022.doc

All the doctors are qualified to do minor surgery. They may give various soft tissue and joint injections when indicated. 

This clinic is held regularly at the New Road Surgery, for the removal of certain skin conditions and skin tags etc. You will need to be referred by the doctor to this clinic.

There is an NHS physiotherapy clinic in the surgery. You may be referred there or to the hospital, depending on your problem. Private physiotherapy is provided by the Taft Physiotherapy Practice.



Patients aged between 40/74 (with no existing health problems) are entitled to a FREE NHS Health Check. For further information, please contact Clinic Support on 01527 571310. 

The practice has an attached social worker who works with the over 65 year old population.

At the Princess of Wales Community Hospital, there is a minor injuries service with GPs in attendance. It is open from 8.00am to 8.00pm from Monday to Friday and 12 noon - 8.00pm Saturday and Sunday. Patients should attend this unit for minor injuries and the A&E Department at Alexandra Hospital of Redditch with more serious injuries.

The practice has been involved with many research projects with the Medical Research Council and Birmingham University. You may be asked to help in a research project if it seems appropriate. However, it will not cause offence if you decline. We supply anonymous data to medical research organisations.

The doctors undertake, for a fee, medical examinations for insurance, employment, HGV and PSV licences and for other purposes which are not part of the NHS. These examinations are booked outside normal surgery times, usually in the middle of the day.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website