mask pic

If you are asked to attend the surgery for a face to face appointment you will be required to wear a face covering - exceptions do apply. see here.

Please click here for Government advice regarding suitable face coverings.



The UK has now moved to the containment phase to the delay phase on managing COVID 19 pandemic. If you think you have been exposed to Coronavirus please contact NHS111. DO NOT ATTEND New Road Surgery unless instructed to do so by a doctor or nurse at the Surgery. Thank you.


Text messages:

There may be occasions where it would be mutually convenient for us to contact you by text message. Please contact us to let us know if you would prefer this method of communication, and ensure we have your correct mobile number.


Urgent Prescription Requests


We will be changing the way we process on the day/urgent prescription requests from 31st August 2020.


We are often asked to raise these urgently, often at very short notice, due to patients failing to order in advance. This impacts greatly on our workload because each repeat prescription request has to be checked personally by us to ensure it is safe to issue. If you ask us to do a repeat prescription on the same day it means that it has to be handled separately from the normal requests, and this means we have to take time out of our schedule to check it. Doing it this way increases the chances of a mistake being made and also can also lead to appointments times running late. Asking us to do a prescription on the same day is, in effect, jumping the queue. You may think ‘but it’s just one prescription’, but we have over 13,000 patients and can have many requests per day.


At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.


From the 31st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.


Many medications can safely be missed for a few days if you do run out.

There are, of course, a few medications that must not be missed (such as Insulin and anti-epileptic drugs), and if you run out of one of these, then please explain this to our staff when you ring. We will issue such prescriptions as a one-off on the day in the first instance, but you will be asked to ensure you do not run out again and will be directed to this message on our website.


Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.


Thank you for your understanding.


The Doctors

Travelling to Europe in 2020?

There have been a significant outbreak of MEASLES number of European Countries. All travellers who have not previously had 2 doses of a measles containing vaccine (e.g. the MMR) should consider being vaccinated before travel. For further information see Measles: ( If in doubt submit a Travel Form and arrange a telephone consultation in our Travel Clinic.

Don't forget to leave enough time to order your repeat prescriptions before your holidays and MOST IMPORTANTLY, take your medications on holiday with you!





Out of Hours

If you need a doctor out of normal working hours, ring 111.

Cancelling your Appointment

To find out how to cancel your appointment

Click Here

Having problems logging in to Patient Access?

Forgotten your password?

If so, please contact the surgery for assistance.


Lost Property

If you believe you have left something behind, please ask at reception.




Patient  Participation Group

We urgently need new members to help support the committee. Please join us via Zoom for our AGM on Tuesday 14th September at 7.30 for more information. 

Email to register your interest and be sent the Zoom login details. 


PPG Members Needed


New Road Surgery Patient Participation Group exists alongside the New Road Surgery to assist in three areas: To work with the Practice Management Team to raise concerns or improve services to patients, to arranging twice-yearly educational events to inform patients about preventive medicine and raising funds to carry out these activities. The group hold an A.G.M. each September, this year's meeting was held as a 'virtually'!

The committee meets bi-monthly and, if you would like to be involved, please contact 

Forthcoming Educational Events:

Quiz Night:

Following the successful Fun Quiz Night in 2019 the planned quiz for 2020 unfortunately had to be cancelled but we are aiming to arrange another quiz with the same Quiz Master and Scorer but in a larger venue to accommodate more teams of six players.  The date is to be confirmed in 2021 and will be advertised on the NRSPPG Noticeboard and via the NRSPPG database. (Another reason for emailing  with your email address.)

 What We Need:

In order to keep you informed of our activities we need to have your email address placed on the NRSPPG's database. To do this, please email the Membership Secretary at or complete one of the slips available from the NRSPPG Noticeboard. Unfortunately, because of the G.D.P.R. regulations any contact details the surgery hold are not allowed to be shared with the NRSPPG. Therefore we can keep in touch with you if you have provided us with your contact details. Please note: these will only be used for contacting you in connection with NRSPPG matters and will be given to no-one else.


A Newsletter is published twice a year. To date we have approximately three hundred and sixty email addresses but would like to increase this considerably so that we can send you a copy of our very informative six-monthly Newsletter and contact you about functions such as the health-related talks and the occasional fund-raising and social events we may organise.

You can opt to join the PPG and receive emailed information about the groups activities, the AGM or opt to join the committee by completing this form and returning it to Reception:  Joining the PPG

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