Noticeboard

PATIENT PARTICIPATION GROUP - WE URGENTLY NEED YOUR HELP - SEE THE NEW ROAD PATIENT PARTICIPATION GROUP SECTION FOR DETAILS.......

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If you are asked to attend the surgery for a face to face appointment you will be required to wear a face covering - exceptions do apply. see here.

Please click here for Government advice regarding suitable face coverings.

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IMPORTANT ADVICE ABOUT CORONAVIRUS

The UK has now moved to the containment phase to the delay phase on managing COVID 19 pandemic. If you think you have been exposed to Coronavirus please contact NHS111. DO NOT ATTEND New Road Surgery unless instructed to do so by a doctor or nurse at the Surgery. Thank you.

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Text messages:

There may be occasions where it would be mutually convenient for us to contact you by text message. Please contact us to let us know if you would prefer this method of communication, and ensure we have your correct mobile number.

Urgent Prescription Requests

We will be changing the way we process on the day/urgent prescription requests from 31^st August 2020.

We are often asked to raise these urgently, often at very short notice, due to patients failing to order in advance. This impacts greatly on our workload because each repeat prescription request has to be checked personally by us to ensure it is safe to issue. If you ask us to do a repeat prescription on the same day it means that it has to be handled separately from the normal requests, and this means we have to take time out of our schedule to check it. Doing it this way increases the chances of a mistake being made and also can also lead to appointments times running late. Asking us to do a prescription on the same day is, in effect, jumping the queue. You may think ‘but it’s just one prescription’, but we have over 13,000 patients and can have many requests per day.

At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.

From the 31^st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.

Many medications can safely be missed for a few days if you do run out.

There are, of course, a few medications that must not be missed (such as Insulin and anti-epileptic drugs), and if you run out of one of these, then please explain this to our staff when you ring. We will issue such prescriptions as a one-off on the day in the first instance, but you will be asked to ensure you do not run out again and will be directed to this message on our website.

Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.

Thank you for your understanding.

The Doctors

Travelling to Europe in 2020?

There have been a significant outbreak of MEASLES number of European Countries. All travellers who have not previously had 2 doses of a measles containing vaccine (e.g. the MMR) should consider being vaccinated before travel. For further information see Measles: (http://www.travax.nhs.uk/diseases/vaccine-preventable/measles-mumps-rubella.aspx). If in doubt submit a Travel Form and arrange a telephone consultation in our Travel Clinic.

Don't forget to leave enough time to order your repeat prescriptions before your holidays and MOST IMPORTANTLY, take your medications on holiday with you!

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YOUR APPOINTMENT -

KEEP IT, CANCEL IT, BUT PLEASE DON'T WASTE IT!!!

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Out of Hours

If you need a doctor out of normal working hours, ring 111.

Cancelling your Appointment

To find out how to cancel your appointment

Click Here

Having problems logging in to Patient Access?

Forgotten your password?

If so, please contact the surgery for assistance.

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Lost Property

If you believe you have left something behind, please ask at reception.

Repeat Prescriptions

Repeat Request

Electronic Prescription Service (EPS)

Repeat Prescription Ordering

To order repeat medications, you can either request online via 'NHS app' - this is the preferred route, email nrsb.scripts@nhs.net or telephone the main direct surgery number, post in person using our letterbox or by post. Medications can also be requested via the online consultation facility.

Prescription request will take 2 working days to be process by the surgery. The pharmacy will then also require time to process the prescription once they have received it.

Don't forget to leave enough time to order your repeat prescription, please order generally 1 week before your medication is due.

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

New Electronic Repeat Prescription Service (EPS)

Almost all our prescriptions are now processed electronically. The EPS system will minimise the risk of a prescription getting lost and will limit amount of visits to the surgery. Your prescription will pass directly to the pharmacy of your choice electronically.

When ordering your medication we ask that you nominate a pharmacy of your choice, in readiness for your prescription to be sent direct to them.

If you are unable to do this, either a paper token or the prescription number will be given to you for you to take to any pharmacy.

For further information on this service please click here:

We are able to send your prescriptions electronically using the NHS Electronic Prescription Service (EPS).

How can patients use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

A pharmacy
A dispensing appliance contractor (if you use one)

Ask your chosen pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you.

What does this mean for patients?

If you have repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. instead, your GP will send it electronically to the place you choose, saving you time.

You can chose a pharmacy which is convenient for you, such as near to where you work, live or shop.

Can patients change their nomination or cancel it and go back to paper prescriptions?

Yes you can. If you don't want your prescription to be sent electronically tell your GP.

If you want to change your nomination, speak to your newly chosen pharmacy or dispensing appliance contractor that offers EPS.

Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS Prescription Payment and Fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser, for example, if you forget who you have nominated and ask them to check. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

For more information visit the Health & Social Care Information Centre Website by clicking on the EPS image below:

Noticeboard

PATIENT PARTICIPATION GROUP - WE URGENTLY NEED YOUR HELP - SEE THE NEW ROAD PATIENT PARTICIPATION GROUP SECTION FOR DETAILS.......

Urgent Prescription Requests

We will be changing the way we process on the day/urgent prescription requests from 31^st August 2020.

At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.

From the 31^st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.

Many medications can safely be missed for a few days if you do run out.

Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.

Thank you for your understanding.

The Doctors

New Electronic Repeat Prescription Service (EPS)

Quick Links

Have your say

Further Information

Noticeboard

PATIENT PARTICIPATION GROUP - WE URGENTLY NEED YOUR HELP - SEE THE NEW ROAD PATIENT PARTICIPATION GROUP SECTION FOR DETAILS.......

Urgent Prescription Requests

We will be changing the way we process on the day/urgent prescription requests from 31st August 2020.

At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.

From the 31st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.

Many medications can safely be missed for a few days if you do run out.

Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.

Thank you for your understanding.

The Doctors

New Electronic Repeat Prescription Service (EPS)

We will be changing the way we process on the day/urgent prescription requests from 31^st August 2020.

From the 31^st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.