Whilst we make every effort to provide you with the highest standard of care, we appreciate that you may feel less than satisfied at times. New Road Surgery has a standard complaints procedure, a copy of which may be requested at reception.
If you have a complaint, in the first instance please discuss it with a member of staff, or if you prefer, the practice manager. You may be asked to put any complaint in writing, which we will investigate and respond to.
If you remain dissatisfied you are entitled to contact the NHS England, Arden, Hereford & Worcestershire, West Wing, Wildwood, Wildwood Drive, Worcs, WR5 2LG, tel: 01905 760079/89, within 28 days of the complaint for an independent review
Comments & Suggestions
Our aim is to provide you with the highest possible standard of care. If you have any problems, please consult a receptionist or the practice manager. We welcome any comments about our practice and its services. A suggestion box is located in the foyer on our notice board.