PPG Educational talk - Dementia - 8th April
Due to COVID-19 restrictions the New Road Surgery Patient Participation Group has not been as active as in previous years. However, given the widespread acceptance of video calling technology like Zoom, they believe they are in a position to be able to deliver educational events again, albeit not at the surgery as usual.
Their next health educational event will be given over Zoom by Zoe Mucklow of Home Instead on the subject of Alzheimer's Disease and Dementia Awareness on the 8th April at 3pm.
Dementia affects more than 850,000 people in the UK and the figure is growing at an unprecedented rate. By 2051, over 2 million people will have been diagnosed with a type of dementia. These are not just statistics; they represent the millions of families with loved ones who require special care and support to live a fulfilled life with dementia.
You might be wondering how to respond to behaviours and situations caused by dementia or how to care for your loved one with dementia in a dignified way.
The expected talk time won't exceed 40 minutes followed by a 10 minute break before a follow up Q and A afterwards.
Spaces are limited and are being offered to Practice patients and their carers.
If you would like to attend please email
newroadppg@gmail.com to register a place remembering that places will be offered on a first come first served basis to New Road Surgery Patients and their families. Please make a note of the date in your diary.
Closer to the date they will notify you if you have been successful and if so send you the joining instructions for the day.
Vaccine update:
March 26th
We are now recalling patients who were given Pfizer for their first vaccinations. We are calling patients in, in the order they had their first vaccinations and we ask that you please wait for us to call you. We know who you are and when you are due.
We will be calling patients for 2nd vaccinations for Oxford AstraZeneca as deliveries arrive, and as the same for Pfizer, we will call patients in order according to when they had their first vaccinations.
We are also getting a lot of calls from patients with queries relating to The Artirx, but we are unfortunately unable to assist with any queries relating to their booking systems, as it is run entirely separately from GP surgeries.
We do not have any more clinics for first vaccinations at the moment, but will update as soon as we do.
Thank you for your patience - we realise it can feel frustrating at times when we say we can't help with Artrix queries, but we actually really can't as we do not know ourselves. We also understand your frustrations when we cannot book you in as we have not had any deliveries, but we can assure you as soon as we are notified of deliveries, we put clinics on straight away, making 100's of calls over a very short period to ensure we get you vaccinated as quickly as we can and they are always filled to capacity.
March 17th
Vaccine text message update:
We are asking that any patients who receive a text from us, kindly respond back to the text with either:
BOOKNOW - so we can can book you in the next available slot and will confirm the time and date back by text (or you can call us if you prefer)
...or...
DECLINE - please respond with this if you do not want the vaccine or you have had it elsewhere, or are currently booked in/wanting to book to have it elsewhere.
There can often be delays in GP records being automatically updated when patients are vaccinated elsewhere, and unfortunately this will mean you keep coming up in our searches.
It’s very time consuming for us to keep calling people who either don’t want it or have recently been elsewhere for it, and I’m sure it’s also a little annoying for patients to have us keep calling them for no reason.
Many thanks 🙂
Monday - 8am to 8pm
Tuesday - 7am to 6.30pm
Wednesday, Thursday, Friday - 8am to 6.30pm
Weekend collaborative opening across the Bromsgrove Town practices
You can contact us about a medical, administrative or prescription issue by clicking HERE.
Answer a few short questions and we will get back to you within 2 working days. Our preferred method to manage these queries will be via text message - please ensure you leave your mobile number on the form and let us know your preferred contact method. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.
If you need a physio call 07436 797 891. A new assessment service from the NHS in Bromsgrove. No need to speak to your GP.
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The way we are working has changed considerably following government guidelines designed to reduce the transmission of coronavirus. We continue to offer consultations, but, where safe to do so, we are dealing with patients by phone or video consultation. This means reduced numbers of patients in the surgery, making it safer for the patients who do need seeing. All first contacts are by phone or online but, where necessary we will see and examine you face to face. We have had a lot of positive feedback that you think our system is working well.
We want to be certain that patients who need our help do not avoid the surgery because they fear it will put them at increased risk of Covid 19. We can reassure you all that our systems are in place to protect you (and us) at all times.
The surgery remains open 08:30 – 18:30, Monday to Friday. Please be assured we will do our best to manage all your important health needs despite the additional problems created by the Covid 19 pandemic.
You can arrange an appointment with a doctor or nurse:
1. By telephoning in the usual way.
2. By using the online consultation facility.
You cannot currently book online.
Our doctors and nurses are seeing patients every day. Many of these appointments are pre-booked several days or over a week ahead following initial phone or online consultation. However we also have the facility to see more urgent cases on the day.
Patients who suspect they may have Covid 19 should, however, contact NHS111 in the first instance (see below)
Please note that all clinicians will be wearing personal protective equipment during your consultation and you will be asked to wear a face covering and avoid touching anything.
There are a few other new rules in place which are solely designed to keep you safe. These are set out below:
1. Please attend your appointment ALONE or if the appointment is for your child only one adult should attend with the child.
2. You will only be permitted to enter the building if you have a pre-booked appointment – we are unable to offer any walk in services at the current time. Please use telephone or online consultation for initial contact or any queries.
3. Please arrive no earlier than 10 minutes before your appointment time. Please be prepared to wait in your car until the clinician is ready to see you. This is to limit the numbers of people in the building at any time to reduce the chance of transmission. Winter is approaching and we do not want anyone to have to stand outside in bad weather waiting to be seen.
4. We are unable to offer toilet facilities at the current time as they pose a cross infection risk.
click here for NHS covid-19 latest advice and information
click here to access the NHS 111 covid-19 website
(Site updated 08/04/2021)