Update on blood tests (20 Sept 2021):
The available supply of blood bottles has improved considerably and we are now able to resume normal testing. To prevent any further shortages; the backlog of routine testing will be phased over the coming weeks. Your patience in waiting for your test to be rescheduled is appreciated.
Flu Vaccination Clinics 2021:
We are sending for those over 65yrs to book into clinics from Saturday 25/9/21. You will either receive a text message if we have your mobile phone number or a letter if not. You can arrange an appointment by booking online, reply to the text message, or call our main surgery number for the vaccination line (option 3).
For those under the age of 65 and in a 'at risk group' we will notify you by mid September. For children aged 2-3 years or those aged over 50 who are not in an at risk group we will contact you when vaccines are available.
As yet we have had no specific guidance for covid booster vaccinations. If you are eligible and vaccines are available we will offer these during flu clinics. If not we will make alternative arrangements.
Vaccine clinics for 16-17yr olds:
As Bromsgrove Primary Care Network, all nine general practices in Bromsgrove have committed to work together trying to use up supplies of vaccine in order to offer vaccines at the earliest possible opportunity to our 16 and 17-year-old populations.
To get booked in, please call our main surgery number for the vaccination line (option 3) and we can make an appointment for you.
Recording a vaccine received elsewhere on my GP records and NHS app
We have received a high number of requests to enter details of a COVID vaccine onto our patients’ GP records and the NHS app. We appreciate that this is a confusing situation. Unfortunately, there is some conflicting information about this both in the media and within other parts of the NHS. Currently, it is not possible for us to record details of COVID vaccines in such a way that it will appear on the NHS app. The vaccine information which appears on the NHS App is taken the IT systems used in the vaccine centres around the country, not a patient’s GP records.
Vaccines received in the UK
If you have had a vaccine in the UK, but it is not showing on the NHS App, it’s likely that there has been some kind of problem at the vaccine clinic. Either it was not entered correctly onto the IT system, or the IT system has failed to upload it onto the NHS App. If you are in this situation, please contact the centre where you received your COVID vaccine and give them your full name, date of birth, NHS number and any details you have of your vaccine (a photo of the vaccine card would be helpful.
Vaccines received outside the UK
If you received either one or both of your vaccine doses outside of the UK, we can enter this onto your GP record. It would be useful for us to have this information on your health records, and you can send it to us by submitting an E-consultation asking for administrative help on our website. You can attach a photo of any documents you have relating to the vaccine (including the manufacturer and the date it was given). However, at present, this information will not appear on the NHS app. In order to provide evidence that you have had a vaccine abroad (for example, to an employer), you will need to show whatever proof you have from the country where you had the vaccine.
July 19th – update regarding relaxation of Covid rules
In order to be able to safely continue seeing patients face to face, New Road Surgery will NOT be relaxing Covid measures from July 19th. This applies to both our patients and staff, and will ensure we are doing everything possible to keep everyone safe and well. Thank you.
We have noticed increasing numbers of patients emailing the surgery via the surgery admin email address, or also writing in, detailing medical issues or requesting an appointment because the phone lines are busy. We understand it can be frustrating when the lines are very busy, but we are unable to deal with requests by letter/email and will require patients to call the surgery as usual.
Alternatively we have an ‘online consult’ 'contact us online' option, located on the home page of our website, where you can contact us online in regards to non-urgent medical issues during normal surgery hours. We are also introducing a dedicated email address for repeat prescription requests shortly, which we will update patients about once in place.
Vaccine update - 6th July
We now have AZ and Pfizer clinics on this week and next, for 1st or 2nd vaccinations (as long as it has been 8wks since your first one). Please call and select option 3 for the vaccination booking line.
Monday to Friday 08.00am - 13.00pm/14.00pm - 18.30pm.
Main appointment booking line opens at 08.30am.
Weekend and evening collaborative extended hours across the Bromsgrove Town practices. These are currently telephone calls only due to the pandemic.
You can contact us about a medical, administrative or prescription issue by clicking HERE. This is only available during normal surgery hours.
Answer a few short questions and we will get back to you within 2 working days. Our preferred method to manage these queries will be via text message - please ensure you leave your mobile number on the form and let us know your preferred contact method. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.
MUSCULOSKELETAL PROBLEMS? - REFER YOURSELF DIRECTLY TO THE MSK PHYSIO SERVICE. NO NEED TO CONTACT THE SURGERY OR SPEAK TO A CLINICIAN
If you need a physio call 07436 797 891. A new assessment service from the NHS in Bromsgrove. No need to speak to your GP.
The way we are working has changed considerably following government guidelines designed to reduce the transmission of coronavirus. We continue to offer consultations, but, where safe to do so, we are dealing with patients by phone or video consultation. This means reduced numbers of patients in the surgery, making it safer for the patients who do need seeing. All first contacts are by phone or online but, where necessary we will see and examine you face to face. We have had a lot of positive feedback that you think our system is working well.
We want to be certain that patients who need our help do not avoid the surgery because they fear it will put them at increased risk of Covid 19. We can reassure you all that our systems are in place to protect you (and us) at all times.
The surgery remains open 08:30 – 18:30, Monday to Friday. Please be assured we will do our best to manage all your important health needs despite the additional problems created by the Covid 19 pandemic.
You can arrange an appointment with a doctor or nurse:
1. By telephoning in the usual way.
2. By using the online consultation facility.
You cannot currently book online.
Our doctors and nurses are seeing patients every day. Many of these appointments are pre-booked several days or over a week ahead following initial phone or online consultation. However we also have the facility to see more urgent cases on the day.
Patients who suspect they may have Covid 19 should, however, contact NHS111 in the first instance (see below)
Please note that all clinicians will be wearing personal protective equipment during your consultation and you will be asked to wear a face covering and avoid touching anything.
There are a few other new rules in place which are solely designed to keep you safe. These are set out below:
1. Please attend your appointment ALONE or if the appointment is for your child only one adult should attend with the child.
2. You will only be permitted to enter the building if you have a pre-booked appointment – we are unable to offer any walk in services at the current time. Please use telephone or online consultation for initial contact or any queries.
3. Please arrive no earlier than 10 minutes before your appointment time. Please be prepared to wait in your car until the clinician is ready to see you. This is to limit the numbers of people in the building at any time to reduce the chance of transmission. Winter is approaching and we do not want anyone to have to stand outside in bad weather waiting to be seen.
click here for NHS covid-19 latest advice and information
click here to access the NHS 111 covid-19 website
(Site updated 20/09/2021)