mask pic

If you are asked to attend the surgery for a face to face appointment you will be required to wear a face covering - exceptions do apply. see here.

Please click here for Government advice regarding suitable face coverings.



The UK has now moved to the containment phase to the delay phase on managing COVID 19 pandemic. If you think you have been exposed to Coronavirus please contact NHS111. DO NOT ATTEND New Road Surgery unless instructed to do so by a doctor or nurse at the Surgery. Thank you.


Text messages:

There may be occasions where it would be mutually convenient for us to contact you by text message. Please contact us to let us know if you would prefer this method of communication, and ensure we have your correct mobile number.


Urgent Prescription Requests


We will be changing the way we process on the day/urgent prescription requests from 31st August 2020.


We are often asked to raise these urgently, often at very short notice, due to patients failing to order in advance. This impacts greatly on our workload because each repeat prescription request has to be checked personally by us to ensure it is safe to issue. If you ask us to do a repeat prescription on the same day it means that it has to be handled separately from the normal requests, and this means we have to take time out of our schedule to check it. Doing it this way increases the chances of a mistake being made and also can also lead to appointments times running late. Asking us to do a prescription on the same day is, in effect, jumping the queue. You may think ‘but it’s just one prescription’, but we have over 13,000 patients and can have many requests per day.


At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.


From the 31st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.


Many medications can safely be missed for a few days if you do run out.

There are, of course, a few medications that must not be missed (such as Insulin and anti-epileptic drugs), and if you run out of one of these, then please explain this to our staff when you ring. We will issue such prescriptions as a one-off on the day in the first instance, but you will be asked to ensure you do not run out again and will be directed to this message on our website.


Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.


Thank you for your understanding.


The Doctors

Travelling to Europe in 2020?

There have been a significant outbreak of MEASLES number of European Countries. All travellers who have not previously had 2 doses of a measles containing vaccine (e.g. the MMR) should consider being vaccinated before travel. For further information see Measles: ( If in doubt submit a Travel Form and arrange a telephone consultation in our Travel Clinic.

Don't forget to leave enough time to order your repeat prescriptions before your holidays and MOST IMPORTANTLY, take your medications on holiday with you!





Out of Hours

If you need a doctor out of normal working hours, ring 111.

Cancelling your Appointment

To find out how to cancel your appointment

Click Here

Having problems logging in to Patient Access?

Forgotten your password?

If so, please contact the surgery for assistance.


Lost Property

If you believe you have left something behind, please ask at reception.




COVID-19 Vaccination update

26th February

We are still working through cohorts 5 and 6 which are quite large priority groups, and our next bookable clinic is Friday 5th March.

As stated in our previous updates, we are focussing on group 6 patients with long term health conditions, and group 5’s can either book with us or book online to attend at The Artrix or similar.

We will be calling more group 6 patients to get Friday’s clinic booked up, but you can also call us first.

17th February 2021

Update on priority groups 1-6:

We are currently booking in for clinics next week as this week is now full.

If you are in these groups we will continue to contact you if you show on our records as not yet having been vaccinated, but please feel free to call us first to get you booked in.

In this week’s Downing Street update, Sir Simon Stevens, NHS Chief Executive, advised that GP’s will now mainly be focussing on clinically vulnerable patients from group 6 who have long term conditions, ensuring continuity of care due to the patient and GP relationship.

If you are in group 5, you can choose to attend other vaccination sites by booking online when your NHS letter arrives, or if you prefer to you can still book in with us.

If you have already been vaccinated, or currently booked in somewhere already, there is no need to respond to the l

Asthma/group 6 update:
We have had numerous calls from patients asking if they should be in group 6 due to currently having asthma, or have been treated for it previously.
Below is the specific criteria to determine who falls into group 6 for asthma /chronic respiratory health conditions:
- Individuals with a severe lung condition, including those with asthma that requires continuous or repeated use of systemic steroids (oral or intravenous) or with previous exacerbations requiring hospital admission
-chronic obstructive pulmonary disease (COPD) including chronic bronchitis and emphysema
- bronchiectasis
- cystic fibrosis
- interstitial lung fibrosis
-pneumoconiosis and bronchopulmonary dysplasia (BPD)
If any of these apply to you, you would already be coded as group 6. Hope this information helps clarify the asthma coding a little more clearly.
Medical conditions that fall into group 6 for patients aged 16-64:
• Chronic respiratory disease including COPD, cystic fibrosis and severe asthma. (See earlier post relating to this area specifically)
• Chronic heart and vascular disease (this includes atrial fibrillation, ischaemic heart disease and peripheral vascular disease, but not high blood pressure without any complications)
• Chronic kidney disease
• Chronic liver disease
• Chronic neurological disease including epilepsy
• Downs syndrome
• Severe and profound learning disability (patients on the learning disability register)
• Diabetes
• Solid organ, bone marrow and stem cell transplants
• Some cancers (especially those of the blood system)
• Immunosuppression due to disease or treatment (many will have been in group 4)
• Asplenia and splenic dysfunction (including coeliac disease)
• Morbid obesity (BMI >40)
• Severe mental illness (individuals with schizophrenia, bipolar disorder , or any mental illness that causes severe functional impairment )
Carers – group 6 update:
The official JCVI criteria states:
Those who are eligible for a carer’s allowance, or those who are the sole or primary carer of an elderly or disabled person who is at increased risk of COVID-19 mortality and therefore clinically vulnerable.
-For those who are in receipt of carers allowance, we will ask to see proof of this
-For those not in receipt of carers allowance, we may need to require more information from you

open banner

Monday - 8am to 8pm

Tuesday - 7am to 6.30pm

Wednesday, Thursday, Friday - 8am to 6.30pm

Weekend collaborative opening across the Bromsgrove Town practices


You can contact us about a medical, administrative or prescription issue by clicking HERE.

Answer a few short questions and we will get back to you within 2 working days.  Our preferred method to manage these queries will be via text message - please ensure you leave your mobile number on the form and let us know your preferred contact method. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

FCP pic

If you need a physio call 07436 797 891. A new assessment service from the NHS in Bromsgrove. No need to speak to your GP.

nhs app banner

NHS covid app

covid banner

The way we are working has changed considerably following government guidelines designed to reduce the transmission of coronavirus. We continue to offer consultations, but, where safe to do so, we are dealing with patients by phone or video consultation. This means reduced numbers of patients in the surgery, making it safer for the patients who do need seeing. All first contacts are by phone or online but, where necessary we will see and examine you face to face. We have had a lot of positive feedback that you think our system is working well.

We want to be certain that patients who need our help do not avoid the surgery because they fear it will put them at increased risk of Covid 19. We can reassure you all that our systems are in place to protect you (and us) at all times.

The surgery remains open 08:30 – 18:30, Monday to Friday. Please be assured we will do our best to manage all your important health needs despite the additional problems created by the Covid 19 pandemic. 

You can arrange an appointment with a doctor or nurse:
1. By telephoning in the usual way.
2. By using the online consultation facility.
You cannot currently book online.

Our doctors and nurses are seeing patients every day. Many of these appointments are pre-booked several days or over a week ahead following initial phone or online consultation. However we also have the facility to see more urgent cases on the day.  

Patients who suspect they may have Covid 19 should, however, contact NHS111 in the first instance (see below)

Please note that all clinicians will be wearing personal protective equipment during your consultation and you will be asked to wear a face covering and avoid touching anything.

There are a few other new rules in place which are solely designed to keep you safe. These are set out below:

1. Please attend your appointment ALONE or if the appointment is for your child only one adult should attend with the child.

2. You will only be permitted to enter the building if you have a pre-booked appointment – we are unable to offer any walk in services at the current time. Please use telephone or online consultation for initial contact or any queries.

3. Please arrive no earlier than 10 minutes before your appointment time. Please be prepared to wait in your car until the clinician is ready to see you. This is to limit the numbers of people in the building at any time to reduce the chance of transmission. Winter is approaching and we do not want anyone to have to stand outside in bad weather waiting to be seen.

4. We are unable to offer toilet facilities at the current time as they pose a cross infection risk.

CV banner

click here for NHS covid-19 latest advice and information

click here to access the NHS 111 covid-19 website

choose well banner


(Site updated 26/02/2021)
Change of contact detailsUpdate your clinical recordSign up to the newsletter
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website