FACE COVERINGS - update July 2022
New update in regards to face coverings:
As Covid cases are very high, all staff at the surgery will now be wearing face masks again , not just clinicians when seeing patients. We are asking our patients to help support us by also wearing a mask/face covering at all times whilst in the surgery.
We have made this decision based on changing recommendations from NHS Public Health and our own concerns regarding the increasing cases of Covid and the risks of having large numbers of patients and staff in the building.
We wish to keep all our patients safe and well and minimise the risk of catching Covid whilst at the surgery. We are at the same time trying to minimise the risk of staff catching Covid from our patients as having multiple staff off with Covid, whether GP's, nurses or administrative staff can have a huge impact on the services we can provide to patients e.g. longer time to answer calls as less receptionists, delays for referrals by secretaries, less nurse or GP appointments etc.
We hope you will support us in trying to look after everybody. Thank you.
________________________________________________________
Recording a vaccine received elsewhere on my GP records and NHS app
We have received a high number of requests to enter details of a COVID vaccine onto our patients’ GP records and the NHS app. We appreciate that this is a confusing situation. Unfortunately, there is some conflicting information about this both in the media and within other parts of the NHS. Currently, it is not possible for us to record details of COVID vaccines in such a way that it will appear on the NHS app. The vaccine information which appears on the NHS App is taken the IT systems used in the vaccine centres around the country, not a patient’s GP records.
Vaccines received in the UK
If you have had a vaccine in the UK, but it is not showing on the NHS App, it’s likely that there has been some kind of problem at the vaccine clinic. Either it was not entered correctly onto the IT system, or the IT system has failed to upload it onto the NHS App. If you are in this situation, please contact the centre where you received your COVID vaccine and give them your full name, date of birth, NHS number and any details you have of your vaccine (a photo of the vaccine card would be helpful.
Vaccines received outside the UK
Your GP surgery cannot update the NHS app with details of vaccines administered overseas. The following link provides details of the necessary steps.
https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/tell-nhs-about-coronavirus-vaccinations-abroad/
For further details please call NHS 119
.............................................................................................
We have noticed increasing numbers of patients emailing the surgery via the surgery admin email address, or also writing in, detailing medical issues or requesting an appointment because the phone lines are busy. We understand it can be frustrating when the lines are very busy, but we are unable to deal with requests by letter/email and will require patients to call the surgery as usual.
Alternatively we have an ‘online consult’ 'contact us online' option, located on the home page of our website, where you can contact us online in regards to non-urgent medical issues during normal surgery hours. We are also introducing a dedicated email address for repeat prescription requests shortly, which we will update patients about once in place.
Thank you.
OPENING HOURS
Monday to Friday 08.00am - 13.00pm/14.00pm - 18.30pm.
Main appointment booking line opens at 08.30am.
Weekend and evening collaborative extended hours across the Bromsgrove Town practices. These are currently telephone calls only due to the pandemic.
You can contact us about a medical, administrative or prescription issue by clicking HERE. This is only available during normal surgery hours.
Answer a few short questions and we will get back to you within 2 working days. Our preferred method to manage these queries will be via text message - please ensure you leave your mobile number on the form and let us know your preferred contact method. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.
MUSCULOSKELETAL PROBLEMS? - REFER YOURSELF DIRECTLY TO THE MSK PHYSIO SERVICE. NO NEED TO CONTACT THE SURGERY OR SPEAK TO A CLINICIAN
If you need a physio call 07436 797 891. A new assessment service from the NHS in Bromsgrove. No need to speak to your GP.
.jpg "NHS covid app")
click here for NHS covid-19 latest advice and information
click here to access the NHS 111 covid-19 website
(Site updated 09/08/2022)