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PATIENT PARTICIPATION GROUP - WE URGENTLY NEED YOUR HELP - SEE THE NEW ROAD PATIENT PARTICIPATION GROUP SECTION FOR DETAILS.......

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If you are asked to attend the surgery for a face to face appointment you will be required to wear a face covering - exceptions do apply. see here.

Please click here for Government advice regarding suitable face coverings.

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IMPORTANT ADVICE ABOUT CORONAVIRUS

The UK has now moved to the containment phase to the delay phase on managing COVID 19 pandemic. If you think you have been exposed to Coronavirus please contact NHS111. DO NOT ATTEND New Road Surgery unless instructed to do so by a doctor or nurse at the Surgery. Thank you.

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Text messages:

There may be occasions where it would be mutually convenient for us to contact you by text message. Please contact us to let us know if you would prefer this method of communication, and ensure we have your correct mobile number.

 

Urgent Prescription Requests

 

We will be changing the way we process on the day/urgent prescription requests from 31st August 2020.

 

We are often asked to raise these urgently, often at very short notice, due to patients failing to order in advance. This impacts greatly on our workload because each repeat prescription request has to be checked personally by us to ensure it is safe to issue. If you ask us to do a repeat prescription on the same day it means that it has to be handled separately from the normal requests, and this means we have to take time out of our schedule to check it. Doing it this way increases the chances of a mistake being made and also can also lead to appointments times running late. Asking us to do a prescription on the same day is, in effect, jumping the queue. You may think ‘but it’s just one prescription’, but we have over 13,000 patients and can have many requests per day.

 

At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.

 

From the 31st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.

 

Many medications can safely be missed for a few days if you do run out.

There are, of course, a few medications that must not be missed (such as Insulin and anti-epileptic drugs), and if you run out of one of these, then please explain this to our staff when you ring. We will issue such prescriptions as a one-off on the day in the first instance, but you will be asked to ensure you do not run out again and will be directed to this message on our website.

 

Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.

 

Thank you for your understanding.

 

The Doctors

Travelling to Europe in 2020?

There have been a significant outbreak of MEASLES number of European Countries. All travellers who have not previously had 2 doses of a measles containing vaccine (e.g. the MMR) should consider being vaccinated before travel. For further information see Measles: (http://www.travax.nhs.uk/diseases/vaccine-preventable/measles-mumps-rubella.aspx). If in doubt submit a Travel Form and arrange a telephone consultation in our Travel Clinic.


Don't forget to leave enough time to order your repeat prescriptions before your holidays and MOST IMPORTANTLY, take your medications on holiday with you!

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 YOUR APPOINTMENT -

KEEP IT, CANCEL IT, BUT PLEASE DON'T WASTE IT!!!

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Out of Hours

If you need a doctor out of normal working hours, ring 111.


Cancelling your Appointment

To find out how to cancel your appointment

Click Here


Having problems logging in to Patient Access?

Forgotten your password?

If so, please contact the surgery for assistance.

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If you believe you have left something behind, please ask at reception.

 

 

 

CoVID Booster Vaccinations

We are contacting patients who are eligible for booster jabs for the over 40s and 2nd doses for 16-17 year olds. 

Our earliest available vaccination clinic is 30 Dec.  There is a walk-in service available to eligible patients at the Artrix. See www.swhealthcare.org.uk/artrix-faqs for more details. Alternatively you can call NHS 119 to arrange an appointment.

Our vaccine help line is open 10am-12noon and 2pm-4pm; choose option 3 on the main menu.

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Flu Vaccination Clinics 2021:

Flu

At present we have no clinics planned for further flu vaccinations; we are hoping to arrange sessions soon.

We are sending for those over 65yrs to book into clinics from Saturday 25/9/21. You will either receive a text message if we have your mobile phone number or a letter if not. You can arrange an appointment by booking online, reply to the text message, or call our main surgery number for the vaccination line (option 3).

For those under the age of 65 and in a 'at risk group' we will notify you by mid September. For children aged 2-3 years or those aged over 50 who are not in an at risk group we will contact you when vaccines are available.

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Recording a vaccine received elsewhere on my GP records and NHS app 

We have received a high number of requests to enter details of a COVID vaccine onto our patients’ GP records and the NHS app.  We appreciate that this is a confusing situation.  Unfortunately, there is some conflicting information about this both in the media and within other parts of the NHS.  Currently, it is not possible for us to record details of COVID vaccines in such a way that it will appear on the NHS app.  The vaccine information which appears on the NHS App is taken the IT systems used in the vaccine centres around the country, not a patient’s GP records.   

Vaccines received in the UK 

If you have had a vaccine in the UK, but it is not showing on the NHS App, it’s likely that there has been some kind of problem at the vaccine clinic.  Either it was not entered correctly onto the IT system, or the IT system has failed to upload it onto the NHS App.  If you are in this situation, please contact the centre where you received your COVID vaccine and give them your full name, date of birth, NHS number and any details you have of your vaccine (a photo of the vaccine card would be helpful. 

Vaccines received outside the UK 

At the moment vaccines administered overseas cannot be recorded in the UK National Immunisation Management system (NIMS) which is the system used to show your vaccination status in the NHS App. Therefore the ability to show any "overseas" Vaccination Certificate and request a vaccination passport is not currently available from the NHS.

This issue is being worked on at a national level and an update is expected shortly. We will update you further as soon as we know more. 

Any queries regarding this issue need to be directed to NHS 119 or to NHS App support rather than your GP surgery.

 https://www.nhs.uk/contact-us/nhs-app-contact-us/


July 19th – update regarding relaxation of Covid rules

In order to be able to safely continue seeing patients face to face, New Road Surgery will NOT be relaxing Covid measures from July 19th. This applies to both our patients and staff, and will ensure we are doing everything possible to keep everyone safe and well. Thank you.

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We have noticed increasing numbers of patients emailing the surgery via the surgery admin email address, or also writing in, detailing medical issues or requesting an appointment because the phone lines are busy. We understand it can be frustrating when the lines are very busy, but we are unable to deal with requests by letter/email and will require patients to call the surgery as usual.

Alternatively we have an ‘online consult’ 'contact us online' option, located on the home page of our website, where you can contact us online in regards to non-urgent medical issues during normal surgery hours. We are also introducing a dedicated email address for repeat prescription requests shortly, which we will update patients about once in place.

Thank you.

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Vaccine update - 6th July 

We now have AZ and Pfizer clinics on this week and next, for 1st or 2nd vaccinations (as long as it has been 8wks since your first one). Please call and select option 3 for the vaccination booking line.

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OPENING HOURS

Monday to Friday 08.00am - 13.00pm/14.00pm - 18.30pm.

 Main appointment booking line opens at 08.30am. 

Weekend and evening collaborative extended hours across the Bromsgrove Town practices. These are currently telephone calls only due to the pandemic.


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You can contact us about a medical, administrative or prescription issue by clicking HERE. This is only available during normal surgery hours.

Answer a few short questions and we will get back to you within 2 working days.  Our preferred method to manage these queries will be via text message - please ensure you leave your mobile number on the form and let us know your preferred contact method. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.

MUSCULOSKELETAL PROBLEMS? - REFER YOURSELF DIRECTLY TO THE MSK PHYSIO SERVICE. NO NEED TO CONTACT THE SURGERY OR SPEAK TO A CLINICIAN

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If you need a physio call 07436 797 891. A new assessment service from the NHS in Bromsgrove. No need to speak to your GP.

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NHS covid app

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The way we are working has changed considerably following government guidelines designed to reduce the transmission of coronavirus. We continue to offer consultations, but, where safe to do so, we are dealing with patients by phone or video consultation. This means reduced numbers of patients in the surgery, making it safer for the patients who do need seeing. All first contacts are by phone or online but, where necessary we will see and examine you face to face. We have had a lot of positive feedback that you think our system is working well.

We want to be certain that patients who need our help do not avoid the surgery because they fear it will put them at increased risk of Covid 19. We can reassure you all that our systems are in place to protect you (and us) at all times.

The surgery remains open 08:30 – 18:30, Monday to Friday. Please be assured we will do our best to manage all your important health needs despite the additional problems created by the Covid 19 pandemic. 

You can arrange an appointment with a doctor or nurse:
1. By telephoning in the usual way.
2. By using the online consultation facility.
You cannot currently book online.

Our doctors and nurses are seeing patients every day. Many of these appointments are pre-booked several days or over a week ahead following initial phone or online consultation. However we also have the facility to see more urgent cases on the day.  

Patients who suspect they may have Covid 19 should, however, contact NHS111 in the first instance (see below)

Please note that all clinicians will be wearing personal protective equipment during your consultation and you will be asked to wear a face covering and avoid touching anything.

There are a few other new rules in place which are solely designed to keep you safe. These are set out below:

1. Please attend your appointment ALONE or if the appointment is for your child only one adult should attend with the child.

2. You will only be permitted to enter the building if you have a pre-booked appointment – we are unable to offer any walk in services at the current time. Please use telephone or online consultation for initial contact or any queries.

3. Please arrive no earlier than 10 minutes before your appointment time. Please be prepared to wait in your car until the clinician is ready to see you. This is to limit the numbers of people in the building at any time to reduce the chance of transmission. Winter is approaching and we do not want anyone to have to stand outside in bad weather waiting to be seen.

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click here for NHS covid-19 latest advice and information

click here to access the NHS 111 covid-19 website


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(Site updated 08/12/2021)
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