Contact Us

New Road Surgery Bromsgrove

46 New Road



B60 2JS

Telephone: 01527 575800
Secretaries: 01527 571311
Out of Hours: 111

General Enquiries - Contact Us Online

Medication Queries -

Secretaries - 

If your query is regarding referral wait times please click here for the latest NHS hospital wait times.

Cancel an Appointment -

Change of Personal Details - Please complete this form.

If you are attending the surgery using public transport Worcestershire County Council can provide information on services.

Opening Hours

Reception and Appointment Opening Times

Monday 8:30am to 1:00pm       2:00pm to 6:30pm

Tuesday 8:30am to 1:00pm       2:00pm to 6:30pm

Wednesday 8:30am to 1:00pm 2:00pm to 6:30pm

Thursday 8:30am to 1:00pm     2:00pm to 6:30pm

Friday 8:30am to 1:00pm          2:00pm to 6:30pm

Saturday Closed

Sunday Closed

Emergency Telephone Hours

8:00am to 6:30pm

Enhanced Access Hours (Subject to Change)

Monday 7:00am to 8:00am  6:30pm to 8:00pm

Tuesday 7:00am to 8:00am

Thursday 6:30pm to 8:00pm

We are closed on Bank Holidays.

When We Are Closed - NHS 111

If you need urgent medical advice while we are closed please contact 111. Your needs will be assessed and you will be given advice about whether you need to:

  • Treat yourself at home
  • Go to a Primary Care Centre

Click here to access NHS 111 online or call 111 to speak to an advisor. Contacting 111 online can be a faster more convenient way of seeking advice. 


  • Free to park private car park with 3 disabled parking bays
  • Wheelchairs are available for use within the surgery
  • Ramp access from car park to main ground floor and reception area
  • A lift from ground floor to top floor
  • Lower ground floor access is via the side entrance next to Bromsgrove Pharmacy
  • Disabled access toilets on the ground floor and the top floor
  • Service animals for sight and hearing are welcome in the surgery 
  • If you require help or support within the surgery please let a member of reception staff know
  • Baby changing facilities can be found on ground and top floor
  • A building directory can be found in the main foyer
  • Please speak to a member of reception if you require a private area for breast feeding
  • We offer an interpretation service for non English speaking patients

Hearing or Visual Difficulties

If you are experiencing hearing or visual difficulties when being called in to see a clinician, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

Minor Injuries Service and Emergency Department

At the Princess of Wales Community Hospital, there is a minor injuries service with Advanced Practitioners in attendance. Patients should attend this unit for minor injuries 

Click to see more information - Princess of Wales Minor Injury Unit

Emergency Departments for more serious injuries and illness are available at Alexandra Hospital, Redditch and Worcestershire Royal Hospital, Worcester.

Click to see more information - Emergency Departments