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IMPORTANT ADVICE ABOUT CORONAVIRUS

The UK has now moved to the containment phase to the delay phase on managing COVID 19 pandemic. If you think you have been exposed to Coronavirus please contact NHS111. DO NOT ATTEND New Road Surgery unless instructed to do so by a doctor or nurse at the Surgery. Thank you.

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Text messages:

There may be occasions where it would be mutually convenient for us to contact you by text message. Please contact us to let us know if you would prefer this method of communication, and ensure we have your correct mobile number.

Travelling to Europe in 2020?

There have been a significant outbreak of MEASLES number of European Countries. All travellers who have not previously had 2 doses of a measles containing vaccine (e.g. the MMR) should consider being vaccinated before travel. For further information see Measles: (http://www.travax.nhs.uk/diseases/vaccine-preventable/measles-mumps-rubella.aspx). If in doubt submit a Travel Form and arrange a telephone consultation in our Travel Clinic.


Don't forget to leave enough time to order your repeat prescriptions before your holidays and MOST IMPORTANTLY, take your medications on holiday with you!

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 YOUR APPOINTMENT -

KEEP IT, CANCEL IT, BUT PLEASE DON'T WASTE IT!!!

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Out of Hours

If you need a doctor out of normal working hours, ring 111.


Cancelling your Appointment

To find out how to cancel your appointment

Click Here


Having problems logging in to Patient Access?

Forgotten your password?

If so, please contact the surgery for assistance.

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Lost Property

If you believe you have left something behind, please ask at reception.

 

 

 

BEWARE OF SCAMMERS

 

There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

 

Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

 

We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

 

Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

 

If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

 

Coronavirus/COVID-19 Update

 

The UK has now moved from the containment phase to the delay phase on managing the COVID-19 pandemic.

If you have either –

a new continuous cough

AND/OR

a high temperature – 37.8 or over

-then please DO NOT come to the surgery in person. Please DO NOT telephone us to ask for an appointment or to speak to a GP as we will be unable to assist you. You need to stay at home and self-isolate for 7 days as per the latest government instruction.

If you become unwell during the 7 days and feel that you cannot cope with the symptoms, or you still feel unwell after the 7 days and require further medical advice, please click on the link below which will take you directly to the NHS 111 Coronavirus service online for further guidance and support.

NHS 111 Coronavirus/COVID-19

 

There will be significant changes to General Practice in the coming weeks/months to help deal with COVID-19 pandemic. We understand that these changes may seem difficult at first for patients, as well as the staff here at New Road, who are trying to implement these rapid changes as smoothly as possible for patients. We will update our website and telephone messages regularly as the situation changes.

We ask that you do not come to the surgery, until further notice, unless you have been asked to do so by a clinician.

-We will be suspending all online booking of appointments and all routine appointments will be book on the day only.

-We will be asking ALL patients to move to electronic prescriptions and you will be asked to nominate a pharmacy for your prescription to be sent direct to.

-We are implementing alternative methods for you to speak with a clinician, instead of face to face in the first instance:

* you can call us to arrange a telephone consultation (how our current 'duty doctor' triage works)

* online consultation ... please click on the 'online consult' banner below to access this method of communicating with a clinician online

* video consultation- which may be more appropriate for some consultations

 

 

Online Consult

 

Opening Hours: 

* The Surgery will be open bank holiday Friday 8th May from 8.30am - 18.30pm for telephone advise and video consultation.

    

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Injured or unwell?   

Stop and think - is A& E for me?

There are a range of local NHS services - which may be quicker and even be closer to your home. Using the right service means you don't spend hours waiting in A&E, and treatment can be given quicker to those really in need of urgent care.

Get your free guide to local health services: Is A&E for me?

This vital guide gives you all the information you need, when you need it most. Quickly find your nearest Minor Injury Unit, GP, Pharmacy and A&E department or find out how to treat yourself at home.

Is A&E for me? presentation

 



 The NHS wants to ensure that you have the best possible experience of care. The Friends and Family test is a way of gathering your feedback about this experience and helping to drive improvement in services.

Take the Friends and Family test today by clicking on the image to the left. 

  

 

 

(Site updated 12/05/2020)
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