FACE COVERINGS - update June 2022
In line with Public Health England’s latest relaxing of wearing face coverings, patients and staff will no longer be required to wear a face covering or mask when in general areas of the surgery, only when in clinical settings. We ask that anyone seeing a clinician kindly puts on a covering before entering the room, and the clinician will also be wearing a mask to help keep you and us safe.
You can of course continue to wear face coverings in the waiting room and corridors if you would prefer to.
Recording a vaccine received elsewhere on my GP records and NHS app
We have received a high number of requests to enter details of a COVID vaccine onto our patients’ GP records and the NHS app. We appreciate that this is a confusing situation. Unfortunately, there is some conflicting information about this both in the media and within other parts of the NHS. Currently, it is not possible for us to record details of COVID vaccines in such a way that it will appear on the NHS app. The vaccine information which appears on the NHS App is taken the IT systems used in the vaccine centres around the country, not a patient’s GP records.
Vaccines received in the UK
If you have had a vaccine in the UK, but it is not showing on the NHS App, it’s likely that there has been some kind of problem at the vaccine clinic. Either it was not entered correctly onto the IT system, or the IT system has failed to upload it onto the NHS App. If you are in this situation, please contact the centre where you received your COVID vaccine and give them your full name, date of birth, NHS number and any details you have of your vaccine (a photo of the vaccine card would be helpful.
Vaccines received outside the UK
Your GP surgery cannot update the NHS app with details of vaccines administered overseas. The following link provides details of the necessary steps.
For further details please call NHS 119
We have noticed increasing numbers of patients emailing the surgery via the surgery admin email address, or also writing in, detailing medical issues or requesting an appointment because the phone lines are busy. We understand it can be frustrating when the lines are very busy, but we are unable to deal with requests by letter/email and will require patients to call the surgery as usual.
Alternatively we have an ‘online consult’ 'contact us online' option, located on the home page of our website, where you can contact us online in regards to non-urgent medical issues during normal surgery hours. We are also introducing a dedicated email address for repeat prescription requests shortly, which we will update patients about once in place.
Monday to Friday 08.00am - 13.00pm/14.00pm - 18.30pm.
Main appointment booking line opens at 08.30am.
Weekend and evening collaborative extended hours across the Bromsgrove Town practices. These are currently telephone calls only due to the pandemic.
You can contact us about a medical, administrative or prescription issue by clicking HERE. This is only available during normal surgery hours.
Answer a few short questions and we will get back to you within 2 working days. Our preferred method to manage these queries will be via text message - please ensure you leave your mobile number on the form and let us know your preferred contact method. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.
MUSCULOSKELETAL PROBLEMS? - REFER YOURSELF DIRECTLY TO THE MSK PHYSIO SERVICE. NO NEED TO CONTACT THE SURGERY OR SPEAK TO A CLINICIAN
If you need a physio call 07436 797 891. A new assessment service from the NHS in Bromsgrove. No need to speak to your GP.
click here for NHS covid-19 latest advice and information
click here to access the NHS 111 covid-19 website
(Site updated 22/06/2022)