Noticeboard

Face Coverings
 
From Monday 15th June 2020, if you are asked to attend the surgery for a face to face appointment you will be required to wear a face covering. 
Unfortunately if you attend your appointment without a face covering we will not be able to provide you with one and you will be turned away.
Please click here for Government advice regarding suitable face coverings.

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IMPORTANT ADVICE ABOUT CORONAVIRUS

The UK has now moved to the containment phase to the delay phase on managing COVID 19 pandemic. If you think you have been exposed to Coronavirus please contact NHS111. DO NOT ATTEND New Road Surgery unless instructed to do so by a doctor or nurse at the Surgery. Thank you.

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Text messages:

There may be occasions where it would be mutually convenient for us to contact you by text message. Please contact us to let us know if you would prefer this method of communication, and ensure we have your correct mobile number.

Urgent Prescription Requests

 

We will be changing the way we process on the day/urgent prescription requests from 31st August 2020.

 

We are often asked to raise these urgently, often at very short notice, due to patients failing to order in advance. This impacts greatly on our workload because each repeat prescription request has to be checked personally by us to ensure it is safe to issue. If you ask us to do a repeat prescription on the same day it means that it has to be handled separately from the normal requests, and this means we have to take time out of our schedule to check it. Doing it this way increases the chances of a mistake being made and also can also lead to appointments times running late. Asking us to do a prescription on the same day is, in effect, jumping the queue. You may think ‘but it’s just one prescription’, but we have over 13,000 patients and can have many requests per day.

 

At the time of writing, we are seeing an increasing number of “same day requests.” We feel this is not safe and so have changed our rules regarding medication requests.

 

From the 31st August, all requests for repeat prescriptions will be subject to our “2 working days” turnaround, to ensure safety and fairness. It is your responsibility to ensure you order your repeat prescription in plenty of time.

 

Many medications can safely be missed for a few days if you do run out.

There are, of course, a few medications that must not be missed (such as Insulin and anti-epileptic drugs), and if you run out of one of these, then please explain this to our staff when you ring. We will issue such prescriptions as a one-off on the day in the first instance, but you will be asked to ensure you do not run out again and will be directed to this message on our website.

 

Please respect our staff if they explain this new process to you – they are working under instruction from the doctors and we are all doing our best to ensure safety of all our patients.

 

Thank you for your understanding.

 

The Doctors

Travelling to Europe in 2020?

There have been a significant outbreak of MEASLES number of European Countries. All travellers who have not previously had 2 doses of a measles containing vaccine (e.g. the MMR) should consider being vaccinated before travel. For further information see Measles: (http://www.travax.nhs.uk/diseases/vaccine-preventable/measles-mumps-rubella.aspx). If in doubt submit a Travel Form and arrange a telephone consultation in our Travel Clinic.


Don't forget to leave enough time to order your repeat prescriptions before your holidays and MOST IMPORTANTLY, take your medications on holiday with you!

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 YOUR APPOINTMENT -

KEEP IT, CANCEL IT, BUT PLEASE DON'T WASTE IT!!!

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Out of Hours

If you need a doctor out of normal working hours, ring 111.


Cancelling your Appointment

To find out how to cancel your appointment

Click Here


Having problems logging in to Patient Access?

Forgotten your password?

If so, please contact the surgery for assistance.

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Lost Property

If you believe you have left something behind, please ask at reception.

 

 

 

Long Term Conditions

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Coronary Heart Disease (CHD)

COPD

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Mental Health

Mental Health

Mental health is about how we think, feel and behave. One in four people in the UK have a mental health problem at some point in their lives, which affects their daily life, relationships or physical health.

Mental health disorders take many different forms and affect people in different ways. Schizophrenia, depression and personality disorders are all examples of mental health problems. Diseases such as Alzheimer's and dementia generally develop in old age, whereas eating disorders are more common in young people.

Alzheimer's Society - Diagnosis interview with Terry Pratchett

The Alzheimer's Society is the leading care and research charity for people with dementia and their carers.

They provide further information and education, support for carers, and quality day and home care on the Alzheimer's Society Video Site


Mental Health Wellbeing Podcasts

You can subscribe to wellbeing podcasts on the Mental Health Foundation Website.

The website of the Mental Health Foundation outlines the charity’s work in research, policy, service development and service user involvement. The site offers information and publications to download on research, good practice in services and on mental health problems and key issues.


Useful Links

Mental Health - Healthtalkonline
Healthtalkonline Healthtalkonline, an award-winning charity website, lets you share in other people's experiences of health and illness. An excellent resource compiled after interviewing a wide range of people suffering from heart disease.

Alzheimer's Disease
An information sheet helping to understand mroe about Alzheimer's Disease

Depression
An information sheet helping to understand more about the causes, treatment and understanding of Depression

Alzheimer’s SocietyAlzheimer’s Society
Comprehensive information for people with all forms of dementia. Alzheimer's Society is a membership organisation, which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland.

Alzheimer Scotland
Alzheimer Scotland provides a wide range of specialist services for people with dementia and their carers. We offer personalised support services, community activities, information and advice, at every stage of the dementia journey

Mental Health FoundationMental Health Foundation
Founded in 1949, the Mental Health Foundation is a leading UK charity that provides information, carries out research, campaigns and works to improve services for anyone affected by mental health problems, whatever their age and wherever they live


These links all come from trusted resources but if you are unsure about these or any other medical matters please contact your doctor or pharmacist for advice.

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